Have you ever tried contacting a service provider, only to be met with long hold times, slow replies, or a complete lack of follow-through? These frustrating experiences are all too common—and they’re exactly what we aim to eliminate at Schill Grounds Management.
We believe that excellent service starts with Accessibility—the "A" in our C.A.R.E. philosophy. C.A.R.E. stands for Consistency, Accessibility, Reliability, and Expertise, and it's our pledge to make your life easier by being dependable, proactive, and easy to reach.
If you're managing a commercial property, you may be all too familiar with these red flags:
1. Hard to Reach
Whether it’s a question about your seasonal plan or an emergency like storm damage, you deserve timely responses—not endless phone trees or days of radio silence.
2. No Direct Line of Contact
You shouldn't have to guess who to call. A strong provider makes it easy to reach someone who knows your property and can take action quickly.
3. No Follow-Up or Accountability
Even when you do get in touch, does anything happen next? Without a clear system to log and resolve your concerns, important details often fall through the cracks.
We built our service model on the idea that great relationships are rooted in clear, reliable communication. Here's how we make that real:
Direct Access to Your Team
Every client is paired with a dedicated Client Care Specialist who knows your property and is reachable by phone, text, or email.
Talk to a Real Person—Any Time
We staff a full-time customer experience expert and maintain an on-call manager during overnight and winter hours. When you call, someone picks up.
The Sundown Rule
We promise that any concern raised during the day is addressed by sundown. If a full resolution isn’t possible immediately, you’ll still get a status update so you're never left in the dark.
Multiple Ways to Reach Us
From phone calls and emails to our online Customer Experience Form, you can communicate with us in the way that works best for you—including uploading photos for faster service.
Smart Tech That Keeps You in the Loop
Our landscape-specific software helps us track and manage service requests in real time, so your issues never get lost or delayed.
We don’t just believe in being accessible—we’ve built our operations around it. Because at Schill, your peace of mind is our priority. If your current provider makes you feel like a number, let us show you what true partnership looks like.