Reports to: Branch Manager
To supervise the operation’s efficiency, productivity, quality, and safety of several landscape maintenance and/or snow removal crews within a given region by performing the following duties.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Responsible for field supervisors’ and technicians’ daily work
- Responsible for daily scheduling of maintenance crews while ensuring efficiency standards and budgets are met
- Ensures the accuracy of employee’s time sheets and V.I.R. reports on a daily basis
- Responsible for training new and existing foremen and technicians as necessary. Serves as point of contact for foremen and Technicians
- Performs disciplinary action, performance appraisals, coaching, and other employee related activities for foremen and Technicians. Makes recommendations that influence employee’s hiring, firing, promotions, and other employment decisions
- Responsible for assisting new and existing customers while providing excellent customer service at all times
- Responsible for inspecting properties daily and ensuring that quality is met at all times
- Identifies various plants, shrubs, and other herbaceous plants as well as weeds, pests, insects, diseases, moss, and plant disorders to be able to answer customer’s questions on a daily basis
- Responsible for reporting damages to customers and company property and ensuring that timely repairs are completed by appropriate employees or vendors
- Manage zones during snow season while ensuring proper safety procedures
- Assist with maintenance, landscape, and snow as needed
- Comply with company safety policy at all times and ensures that all maintenance, installation, and snow removal tools are used according to company safety policy and manufacturers recommendations while ensuring that crew members follow same procedures at all times
- Ensure that equipment is returned at the end of the day by foremen and request necessary maintenance as needed to the Fleet Department
- Maintain continuous communication with internal and external contacts and participates in operations meetings and other companywide initiatives as needed
- Responsible for operating and maintaining vehicles and equipment while following safety and operator’s manual guidelines
- Manage documentation to include time sheets, accident reports, efficiencies and budget schedules, and personnel related documents
The operations manager directly supervises several crews that include field supervisors and technicians, and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws while maintaining excellent customer services and while performing quality work. The operations manager should be able to handle and carry out short-term account managers’ duties in his/her absence.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience
- Associates degree (A.S.) from a College or university
- 1-2 years’ related experience and/or training; or equivalent combination of education and experience.
- Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Able to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Basic algebra and geometry: able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Basic computer skills (Microsoft Office — Outlook, Word and Excel)
- Bilingual (Spanish) a plus
Required Certificates, Licenses & Registrations
- Must have a valid driver’s license and be insurable
- Certified Landscape Technician (CLT) (or must be able to obtain within a year of taking position)
- Pesticide/Herbicide license required
- Commercial Driver’s License a plus
- Certified Landscape Professional (CLP) a plus
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Company Requirements: Incorporates the “Mission Statement” and “Core Values” philosophy in all levels of daily work. Employees are encouraged to continually educate and improve themselves.
- Interpersonal: Focuses on resolving conflict, not blaming; listens to others without interrupting; keeps emotions under control, contributes to building a positive team spirit. Have motivating abilities and is approachable.
- Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, contributes to building a positive team spirit and is able to build morale and group commitments to goals and objectives.
- Planning/Organizing: Prioritizes and plans work activities and uses time efficiently. Must be able to handle multiple tasks simultaneously while ensuring timely delivery of services at all times.
- Quality: Demonstrates accuracy and thoroughness and monitors own work to ensure quality. Continuously looks for ways to improve and promote quality; applies feedback to improve performance.
- Quantity: Ensures that crews meet productivity standards and complete work in a timely manner.
- Safety and Security: Observes safety and security procedures and uses equipment and materials properly. Ensures that team members also observe safety and security procedures and can make decisions related to safety and security.
- Dependability: Is consistently at work and on time, follows instructions, responds to management direction, commits to long hours of work when necessary to reach goals and completes tasks on time or proposes an alternate plan to the appropriate person.